Under normal use if the product fails due to manufacturing defects with in one year we will repair, replace, or refund per our discretion on a case by case situation.
Customer will be required to return the defective item at their expense.
All orders are sent with insurance. If for what ever reason your order is damaged during shipping please notify carrier and us within 24 hours of delivery.
In case a package is lost in transit, it is the buyer's responsibility to contact the carrier via the tracking information provided, and resolve the lost package with them directly.
All orders are custom made therefore we cannot offer any returns.
If there is an issue with your item we will repair, replace, or refund per our discretion on a case by case situation.
Customer will be required to return the defective item at their expense.
All are items are handmade and while we do all we can to prevent any issues wood is a natural material. There will be variations including texture, grain, knots, color, blemishes, twisting, and cupping. It's all consdered normal and part of it's nature and what gives the wood it's unique look.
It is the costumers responsibility for checking all ordinances and permitting for their new signage. Please do this before placing your order.
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